Frequently Asked Questions
- What areas do you serve? We serve areas accessible by Massachusetts Bay Transportation Authority (MBTA) excluding commuter rail and ferry services. I can serve greater Boston areas if you can pick up and drop off us at a nearby MBTA subway station. Please notify us ahead of time if this is the case.
- How much do you charge for the offered services? Please contact us via Contact Us page.
- What kind of payment do you accept? Credit card? Check? PayPal? We only accept cash and money orders.
- When do I pay for the services I requested? We charge our client at the end of the services. We ensure that his/her satisfaction are met before we charge him/her.
- What are the usual rundown of the technical support services? This depends on what kind of services you are looking for.
- Diagnose the type of viruses your computer are infected with.
- Determine the virus removal procedures.
- Explain to client in a thorough non-technical way. This includes a report of the virus removal procedure that we will be performing and price.
- Request approval from client to begin virus removal procedures.
- Performs the virus removal precedures. We provide a detail report, which documents the procedures we performed in a technical way. In case, the client decided to use another technical support services in the future, this report is serve as a reference materials with our contact information.
Below are the typical procedures for virus removal:
